Privacy Policy

Information We Collect

We collect information that is necessary to provide you with a secure, personalised, and compliant gaming experience. This typically includes details you share during account registration, such as your full name, date of birth, residential address, email address, telephone number, and chosen username. When you make deposits or withdrawals, we also process payment information including card details or details relating to other payment methods.

In addition to information you actively provide, our systems automatically collect technical data such as your IP address, browser type, device information, operating system, and pages you visit on our site. We may also receive information from identity verification partners when you submit documentation for age, identity, or address checks, which is a legal requirement under gambling regulations.

Information from Third Parties

Where permitted by law, we may supplement the data we hold with information received from trusted business partners, fraud prevention agencies, or credit reference agencies to help us maintain a safe environment and meet our regulatory obligations.

How We Use Your Information

We use the personal data we collect for several clear purposes. Primarily, this includes creating and managing your gaming account, processing deposits and withdrawals, providing customer support, and ensuring the integrity of our games and promotions.

Other important uses include complying with legal and regulatory requirements such as anti-money laundering rules, responsible gambling obligations, and age verification. We also analyse usage patterns to improve our website, prevent fraud, and develop our services. Where you have given us specific consent, we may use your contact details to send personalised offers, newsletters, or marketing communications that we believe may interest you. You can withdraw this consent at any time.

Sharing and Disclosure of Data

We do not sell your personal data to third parties. However, we may share information with carefully selected partners who help us deliver our services. These include payment processors, game providers, identity verification services, marketing agencies acting on our behalf, and professional advisers such as lawyers and accountants.

We may also disclose data when required by law, for example to regulatory authorities, law enforcement agencies, or licensing bodies such as the UK Gambling Commission. In the event of a business restructuring, merger, or acquisition, your information may be transferred as part of the overall business assets, subject to the same protections outlined in this policy.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to ensure the site functions correctly, remember your preferences, analyse how visitors use our services, and deliver relevant content. Some cookies are essential for security and account access, while others help us understand user behaviour or support marketing activities.

You can manage your cookie preferences through your browser settings or our cookie consent tool. Please note that disabling certain cookies may affect your experience on the site. For more detailed information about the specific cookies we use, please refer to our separate Cookie Policy.

Data Security and Retention

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, misuse, or alteration. These measures include encryption, secure servers, access controls, and regular security reviews.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Once it is no longer needed, we securely delete or anonymise the information in accordance with our data retention procedures.

Your Rights and Choices

You have several important rights regarding your personal data. These include the right to access the information we hold about you, to request correction of inaccurate data, and in certain circumstances to request deletion or restriction of processing. You may also object to processing based on legitimate interests or withdraw any consent previously given.

To exercise any of these rights, please contact our customer support team using the details provided on our website. We will respond to your request within the timeframes required by law. If you are unhappy with how we have handled your data, you have the right to complain to the relevant supervisory authority.

International Data Transfers

Some of our service providers are located outside the UK and the European Economic Area. When we transfer personal data to such providers, we ensure appropriate safeguards are in place, including contractual commitments that meet UK data protection standards.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The latest version will always be available on this page, and we recommend that you review it periodically. Significant changes will be notified to you where appropriate.

If you have any questions about this Privacy Policy or how we handle your personal data, please do not hesitate to contact our support team.